Claims Support
We don't disappear when you need us most.
Filing a claim can feel overwhelming. We handle the insurer communication, documentation, and follow-up so you can focus on what matters: your recovery, your family, your business.
In an emergency? Call +254 117 435-865 or WhatsApp us immediately. Most policies require claims to be reported within 24-48 hours of the incident.
First Steps
What to do when it happens.
Motor Accident
- 1Do not move the vehicle unless blocking traffic or in danger
- 2Call police, obtain an OB (occurrence book) number
- 3Photograph damage to all vehicles involved
- 4Exchange details with other parties (name, ID, reg plate, insurer)
- 5Do not admit fault or sign any document at the scene
- 6Call Mufasa immediately: +254 117 435-865
Medical Emergency
- 1Go to any of our network hospitals and present your member card
- 2For non-network hospitals, pay and keep all receipts for reimbursement
- 3Call us if you need hospital admission pre-authorisation
- 4Emergency evacuations, call us 24/7 for immediate coordination
- 5We liaise with the insurer to ensure cashless treatment where possible
Property / Burglary
- 1Report to the nearest police station, get a police abstract
- 2Do not repair or dispose of damaged items before inspection
- 3Photograph all damage thoroughly
- 4List all stolen or damaged items with estimated values
- 5Send photos + police abstract to claims@mufasainsurance.co.ke
- 6We arrange a loss assessor visit within 24 hours
Business / WIBA Claim
- 1Report workplace injuries to the Director of Occupational Safety & Health (DOSH)
- 2Seek immediate medical treatment and keep all receipts
- 3Complete a P2 Form (Work Injury Report) within 24 hours
- 4Send the completed form to business@mufasainsurance.co.ke
- 5We handle all insurer and DOSH correspondence on your behalf
Our Process
How we handle your claim.
Notify Us Immediately
Call or WhatsApp us as soon as the incident occurs. Early notification protects your claim, most policies require you to report within 48 hours.
We Register Your Claim
We open a claim file, assign you a reference number, and notify the underwriter. You receive an acknowledgement within the hour.
Documentation
We tell you exactly which documents are needed for your specific claim, no chasing, no guessing. We help you gather everything.
Assessment
The insurer appoints a loss assessor or adjuster. We attend with you or on your behalf to ensure the assessment is fair and thorough.
We Negotiate for You
We review the insurer's settlement offer against your policy. If it falls short, we dispute it. Your best interests come first.
Settlement
Once agreed, the insurer pays directly to you or the service provider. We follow up until the money is in your account.
Claims Contacts
Reach our claims team.
General Claims
claims@mufasainsurance.co.kePhone / WhatsApp
+254 117 435-865Business Claims
business@mufasainsurance.co.keResponse Time
Within 48 hours